Yahoo creator Not Any Longer A Hidden working experience
This can be the bitter tale and painful lesson of loyalty undeserved and unrequited. I originally signed up to your free Yahoo email account over 9 many years ago. It was the hot ticket in town. The dotcom bubble had not burst and Yahoo was the darling with the tech world. They have been the epitome of fashion forward with voice chat and instant messaging for your well-liked man. I jumped over a bandwagon to your ride.
For years, I maintained my free email account and enjoyed the pleasure of chat with my buddies and family. I began a free personal group for my family to retain in touch across the miles. And right after year right after year of enjoying the free services of Yahoo, I joined the ranks on the paying buyers at Yahoo to fulfill my version of the American Dream. I began my individual Web company and despite the admonition of other tech savvy friends, I stuck with my old standby Yahoo and purchased Five domains and their Merchant Products and solutions package.
A year later my business, Fresh Within the Farm, has made reasonable headway inside the shoulder-to-shoulder jungle of SEO, traffic and conversion. I have no industry presence other than my World-wide-web store and as we closed the books on our fiscal year my son and I saw our combined efforts paying off. We had been proudly looking forward to our company's one-year anniversary obtaining achieved more than average document rank and most look for engines knowing who we were. Aunt Ann's Garden Soap became an official sponsor for breastcancer.org and was exceptionally ranked by the Environmental Jobs Groups Skin Deep database. Points were going well. Which is when it happened.
Yahoo's Merchant Products requires that it be linked to a free email account. There is no independent access available. Once I signed up with them for net hosting they told me I had to use my individual account. So, I did. I have had on heading dilemma attempting to synchronize my company account with my personal mail client. It was bothersome but I was confident more than enough in Yahoo to work without having a net. (I know second mistake. My very first mistake was going with Yahoo despite what I had heard. This can be what happens after a great nerd goes bad.) There was even a harbinger of my fate. A friend of mine had his free email account hijacked and Yahoo told him all he could do was abandon his existing account and open another. In my naivety, I was sure that wouldn't happen to me mainly because Merchant Items would protect me.
Two days ago, I found that my email account were hijacked and a few of the verification info were changed. Not all of it but some of it; my date of birth, my dog's name and my zip code. There was no one I could talk to. I was told to open an additional email account and email the security team. I did. I emailed an explanation of what happened and how it happened. That is what they told me repeatedly in 5 emails:
"Account privacy and security is an important concern of Yahoo!. One with the ways we protect accounts from unauthorized entry is by denying account support to people who contact us but are unable to match the data that was entered during the registration process...We needs to be able to check *all* the details currently registered on your account in order to assist with access to it. We apologize for any inconvenience this causes, but we adhere to these guidelines to be able to protect the privacy and security of all our user's accounts. Should you are unable to offer this information, you do have the alternative of opening a brand new account."
After a year of payments to Yahoo Merchant Items and a myriad of verifiable data exchanged through banking transactions, phone numbers, etc. Yahoo left me, my son, our business and buyers out inside the cold to protect the pirates who hijacked my account and is currently holding my domains hostage.
In short, (I know it is a little late for that) to my customers and business partners I can only provide my profuse apologies to become foolish. To other would be Web entrepreneurs I supply myself as an object lesson. Good Client Support could be the life and death of the business; giving and receiving. Go Daddy.com, save some rack space for me.
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